Last updated: to be set upon publication
Bu politika, wyzmo.ai L.L.C-FZ ("Kiipup", "biz") tarafindan isletilen Kiipup platformundaki abonelik iptalleri, iadeler ve ilgili islemlere uygulanir.
This policy applies to subscription cancellations, refunds, and related processes on the Kiipup platform operated by wyzmo.ai L.L.C-FZ ("Kiipup," "we").
1. Aboneligi Iptal Etme / Cancelling Your Subscription
Alici, aboneligini herhangi bir zamanda hesap ayarlari icerisindeki fatura ayarlari bolumunden iptal edebilir.
The Buyer may cancel their subscription at any time from the billing settings section within their account settings.
- Yururluk tarihi / Effective date: Iptal, mevcut abonelik doneminin sonunda gecerli olur. / Cancellation takes effect at the end of the current billing period.
- Erisim / Access: Alici, donem sonuna kadar secmis oldugu plana ait tum ozelliklere erismeye devam eder. / The Buyer continues to have access to all features of their selected plan until the end of the period.
- Otomatik yenileme / Auto-renewal: Iptal isleminin ardindan otomatik yenileme durdurulur ve bir sonraki donem icin ucret tahsil edilmez. / Upon cancellation, auto-renewal is stopped and no charge is collected for the next period.
2. Iadeler / Refunds
Abonelik ucretleri pesinat olarak, donem basinda tahsil edilir. Genel kural olarak, tahsil edilmis abonelik ucretleri iade edilmez.
Subscription fees are collected in advance at the beginning of each period. As a general rule, collected subscription fees are non-refundable.
Yururlukteki mevzuatin zorunlu kilmasi halinde (ornegin cayma hakki kapsaminda), ilgili yasal duzenlemeye uygun sekilde iade yapilir.
Where mandatory law requires (for example, within the scope of the right of withdrawal), refunds are made in accordance with the applicable legal provisions.
3. Dijital Hizmetlerde Cayma Hakki / Right of Withdrawal for Digital Services
Kiipup, odemenin ardindan derhal ifa edilmeye baslanan bir dijital hizmet sunmaktadir. Alici, abonelik islemini tamamlayarak:
Kiipup provides a digital service that begins performance immediately upon payment. By completing the subscription process, the Buyer:
(a) Dijital hizmetin derhal ifa edilmesine acikca riza verdigini,
(a) Expressly consents to the immediate performance of the digital service,
(b) Ifanin baslamasiyla birlikte cayma hakkini kaybedecegini bildigi ve kabul ettigini
(b) Acknowledges and accepts that they will lose their right of withdrawal once performance begins,
beyan eder.
Bu istisna, Mesafeli Sozlesmeler Yonetmeligi'nin 15. maddesi (g) bendi uyarinca uygulanir.
This exception applies pursuant to Article 15(g) of the Distance Contracts Regulation.
Istisna kosullarinin olusmadigi veya yururlukteki mevzuat uyarinca cayma hakkinin zorunlu oldugu durumlarda, Alici sozlesmenin kuruldugu tarihten itibaren 14 (on dort) gun icinde cayma hakkini kullanabilir. Cayma bildirimi hello@kiipup.com adresine veya hesap ayarlari uzerinden iletilir.
Where the exception conditions are not met or where the right of withdrawal is mandatory under applicable legislation, the Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date the agreement is concluded. Withdrawal notice may be submitted to hello@kiipup.com or through account settings.
4. Koltuk Degisiklikleri (Team Plani) / Seat Changes (Team Plan)
4.1 Koltuk Ekleme / Adding Seats
Team planinda yeni koltuk eklendiginde, eklenen koltugun ucreti mevcut donem sonuna kadar kalan sure oraninda (prorated) hesaplanir ve derhal tahsil edilir.
When new seats are added to the Team plan, the fee for the added seat is calculated on a prorated basis for the remainder of the current period and charged immediately.
4.2 Koltuk Cikarma / Removing Seats
Koltuk cikarma islemi bir sonraki abonelik doneminin basindan itibaren gecerli olur. Mevcut donem icin koltuk ucretinde indirim veya iade yapilmaz. Minimum koltuk sayisi (2) altina dusurme islemi yapilamaz.
Seat removal takes effect from the beginning of the next billing period. No discount or refund is applied for the seat fee in the current period. The number of seats cannot be reduced below the minimum (2).
5. Basarisiz Odemeler / Failed Payments
Abonelik yenileme tarihinde odemenin basarisiz olmasi halinde:
In the event of a failed payment on the subscription renewal date:
- Yeniden deneme / Retry: Sistem, makul araliklarla odemeyi yeniden deneyecektir. / The system will retry the payment at reasonable intervals.
- Askiya alma / Suspension: Tekrarlanan basarisiz odeme denemelerinin ardindan Hizmet'e erisim askiya alinabilir. Aliciya bildirim gonderilir. / Following repeated failed payment attempts, access to the Service may be suspended. The Buyer is notified.
- Plan dusurme / Downgrade: Uzun sureli odeme yapilamamasi halinde, abonelik ucretsiz plana dusurulur. / In the case of prolonged payment failure, the subscription is downgraded to the free plan.
6. Istisnai Iadeler / Exceptional Refunds
Asagidaki durumlarda, Kiipup kendi takdiriyle iade yapabilir:
In the following situations, Kiipup may issue a refund at its discretion:
- Faturalandirma hatasi / Billing error: Teknik bir hata nedeniyle yanlis veya mukerrer faturalandirma yapilmasi. / Incorrect or duplicate billing due to a technical error.
- Uzun sureli hizmet kesintisi / Prolonged outage: Kiipup'tan kaynaklanan teknik sorunlar nedeniyle Hizmetin uzun sureli kullanilamaz hale gelmesi. / The Service becoming unavailable for an extended period due to technical issues originating from Kiipup.
Istisnai iadeler, Stripe uzerinden orijinal odeme yontemine yapilir.
Exceptional refunds are processed to the original payment method via Stripe.
7. Iletisim ve Uyusmazlik / Contact and Disputes
7.1 Iletisim / Contact
Iptal, iade ve faturalandirma ile ilgili tum sorular icin:
For all questions regarding cancellation, refunds, and billing:
E-posta / Email: hello@kiipup.com
7.2 Tuketici Hakem Heyeti / Consumer Arbitration Committee
Turkiye'deki tuketiciler, uyusmazlik halinde Ticaret Bakanligi tarafindan her yil ilan edilen parasal sinirlar dahilinde Tuketici Hakem Heyetlerine, bu sinirlari asan uyusmazliklarda ise Tuketici Mahkemelerine basvurabilir.
Consumers in Turkey may apply to Consumer Arbitration Committees (Tuketici Hakem Heyetleri) within the monetary thresholds announced annually by the Ministry of Commerce for disputes, and to Consumer Courts (Tuketici Mahkemeleri) for disputes exceeding those thresholds.