Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and wyzmo.ai L.L.C-FZ (Trade License No. 2543059.01, Meydan Free Zone, Dubai, U.A.E.) ("Kiipup", "we", "us"), the operator of the Kiipup platform at kiipup.com (the "Service"). By creating an account or using the Service you agree to these Terms. If you use Kiipup on behalf of an organisation you confirm you are authorised to bind it.

1. Definitions

• "Instructor" / "you" — the professional who holds a Kiipup account and uses the Service to manage their practice.
• "Client Data" — personal data about an Instructor's students, clients, patients, athletes, trainees and their guardians that the Instructor enters into or generates through the Service.
• "Plan" — the Free, Pro or Team subscription tier you select.
• "Workspace" — a shared data container used by Team-plan members.

2. The Service

Kiipup is a productivity and CRM platform for independent professionals. It helps you manage clients, sessions, packages, payments, messaging and AI-assisted insights. Features available to you depend on your Plan. We may add, change or remove features; material changes to paid features will be communicated in advance where reasonably possible.

3. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a binding contract. You are responsible for the accuracy of your registration details, for keeping your credentials confidential, and for all activity under your account. Notify us promptly at hello@kiipup.com of any unauthorised access.

3.1 Team workspaces

On the Team plan, workspace members can see shared client data. The workspace owner is responsible for who they invite. Authorship of notes, homework, materials and plans is attributed and immutable; private instructor–client messages are not shared across members.

4. Your data and your role as data controller

You retain all rights to the Client Data you enter. As between you and Kiipup, you are the data controller of Client Data and Kiipup acts as your data processor, processing it on your instructions to provide the Service. Our processing terms are in the Data Processing Agreement, which forms part of these Terms.

You are responsible for having a lawful basis to collect and use Client Data, for providing the required privacy notices to your clients, and — where a client is a minor — for obtaining any necessary parental or guardian consent. You must not upload special-category data (e.g. health data) unless you have a valid legal basis to do so and accept the risks described in our Privacy Policy regarding cross-border transfer and AI processing.

5. Acceptable use

You agree not to:

• use the Service unlawfully or in breach of applicable data-protection, consumer-protection or other law;
• upload content that infringes others' rights or is unlawful, harmful or misleading;
• attempt to gain unauthorised access, probe, scrape, overload or disrupt the Service;
• transmit malware, or reverse-engineer the Service except as permitted by mandatory law;
• use the Service to send spam or unlawful electronic communications to your clients.

6. Subscriptions, fees and billing

Paid Plans are billed in advance on a recurring basis through Stripe. Prices are shown in Turkish Lira (TRY) for customers in Türkiye and in US Dollars (USD) elsewhere; the currency is set at first paid subscription and then fixed for that subscription. The Team plan is billed per seat (minimum two seats).

Your subscription renews automatically each period until cancelled. You authorise us (via Stripe) to charge your payment method for each renewal and seat changes.

6.1 Price changes

We may change Plan prices with at least 30 days' notice before the new price applies to your next renewal.

6.2 Taxes

Stated prices exclude applicable taxes (e.g. VAT / KDV) unless indicated otherwise at checkout or on your invoice.

7. Cancellation and refunds

You can cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period — you keep access until then and are not charged again. Except where mandatory consumer law requires otherwise, fees already paid are non-refundable and we do not provide pro-rata refunds for the unused part of a period.

Because the Service is a digital service supplied immediately with your consent, the statutory right of withdrawal for distance contracts may not apply once performance has begun, to the extent permitted by law. Full details are in our Cancellation & Refund Policy and, for Turkish consumers, our Distance Sales Agreement.

8. Free plan and trials

We may offer a Free plan or trial with limited features and usage caps. We may change or withdraw free offerings at any time.

9. AI features

Some features use artificial intelligence to generate drafts, summaries and insights (e.g. reply suggestions, session briefs, programme starters). AI output is generated automatically by a third-party model provider, may be inaccurate or incomplete, and is not professional, medical, legal or financial advice. You are responsible for reviewing AI output before relying on or sharing it.

Content you submit to AI features may be transmitted to our model provider (Anthropic, United States) as described in the Privacy Policy and Data Processing Agreement. We apply best-effort redaction of direct identifiers before transmission, but this is not guaranteed anonymisation. AI usage may be subject to Plan quotas.

10. Intellectual property

The Service — including its software, design, trademarks and content (excluding Client Data) — is owned by wyzmo.ai L.L.C-FZ or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose during your subscription. If you send us feedback, you grant us a perpetual, royalty-free licence to use it to improve the Service.

11. Third-party services

The Service relies on third-party providers (including Stripe for payments, and infrastructure, email and AI providers listed in our Privacy Policy and DPA). Your use of those features may be subject to those providers' terms. We are not liable for third-party services outside our reasonable control.

12. Availability, suspension and termination

We aim for high availability but do not guarantee uninterrupted, error-free service. We may perform scheduled maintenance. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or where required by law. You may terminate at any time by cancelling your subscription. On termination your right to use the Service ends; your data is handled as described in the Privacy Policy and DPA (including export and deletion within defined retention windows).

13. Disclaimers and limitation of liability

To the maximum extent permitted by applicable law, the Service is provided "as is" without warranties of any kind, whether express or implied.

To the maximum extent permitted by applicable law, wyzmo.ai L.L.C-FZ is not liable for indirect, incidental, special or consequential damages, or for loss of data, profits or goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable mandatory law, including mandatory consumer-protection rights under Turkish Law No. 6502, GDPR, or other applicable consumer legislation.

14. Indemnity

You agree to indemnify wyzmo.ai L.L.C-FZ against third-party claims, losses and reasonable costs arising from your unlawful use of the Service or breach of these Terms, including claims by your clients relating to Client Data you control. This indemnity does not apply to the extent caused by our fault or negligence.

15. Governing law and disputes

These Terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. Disputes shall be submitted to the competent courts of Dubai, except:

• Turkish consumers: If you qualify as a consumer (tüketici) under Turkish Law No. 6502, you may bring claims before the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) or Consumer Courts at your place of residence in Türkiye, within the monetary thresholds announced annually.
• EU consumers: If you are a consumer resident in the EU/EEA, you benefit from the mandatory consumer-protection rules and jurisdiction of your country of residence.

16. Changes to these Terms

We may update these Terms. We will notify you of material changes by email or in the Service at least 30 days before the new version takes effect. Continued use after the effective date constitutes acceptance. If you do not agree, you may cancel your subscription before the new terms take effect.

17. Contact

wyzmo.ai L.L.C-FZ Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. Trade License: 2543059.01 · Formation No: 2543059 Email: hello@kiipup.com (general) · hello@kiipup.com (support)